MRC · Updated 2026-09-09
Service Terms
Basic request terms for Console Repair Canada.
Sending a request
Console Repair Canada is an MRC specialist site. Submitting the form sends a request for review; it does not reserve a time, authorize work or guarantee a repair. Canada is our main market. International mail-in service is available only for jobs MRC accepts. Do not mail a console until MRC provides shipping instructions.
International mail-in
Before shipping from outside Canada, wait for MRC’s instructions about the customs broker, carrier and return costs for your request. The customer is responsible for shipping, customs, duties, taxes, brokerage, insurance and return costs. Service availability and permitted shipping routes depend on the origin country, console and carrier restrictions.
Cleaning and thermals
Cleaning and thermals start at $90 plus tax for one supported PlayStation, Xbox, Nintendo Switch or handheld console that MRC has agreed to take. We open the console, clean the dust and residue we can reach, and replace accessible heat-transfer materials. Extra work, parts, shipping and tax are quoted separately. International clients are billed in USD.
This service is not a repair diagnostic. It does not guarantee lower temperatures, quieter fans, a fixed fault or that there are no hidden faults. Do not mail a console until MRC agrees to take it and provides shipping instructions.
Rush service
Rush service is optional and costs an additional $130.
Reviewing your request and quoting repairs
We review your request for free to decide whether we can take the job. This review is not a repair diagnostic. Once a console we have agreed to work on arrives, we diagnose it and give you a quote. No repair work begins until you approve that quote. The work, price and other details MRC gives you for your job are the ones that apply.
Quote changes and stopping work
If the quote rises more than 10% above the original quote, we’ll pause and get your approval before doing any more work. You can stop the repair at any time. You remain responsible for costs incurred up to that point.